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| Blogs > drunken_angel > More than what you know... |
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Harking Back harking back Nowadays, Call Center has become the hippie trail. With my personal familiarity, 1 in every 7 people I know works in a call center. If this translates to the whole that would mean 14.3% of young professionals are employed in a call center, and that’s a figure. Why? ....and why not? I remember when I was in college, every time I learned that someone from my University is working in a call center, my reaction would be “Why? Sayang!.” Any Ateneo student would share the same reaction. We are not after all trained to become telephone operators (we are trained to become managers, my boss informed me  But call center is more than just picking the phone and talking in English. It’s way more than Hello’s and Thank-you-for-calling’s.Yes, inadvertently, I had my cousin and his first job is in a call center. I never had expected it myself because he is a magna cumlaude. While many simply choose to work because of its very high compensation, benefits, and perks, Hw chose it because of the promised US Training. He was lucky but luck didn’t hold for long since he got denied of a VISA (Oh consul no 8, it wasn’t his fault he was young, duh!!! ). He was left in the Philippines and got his training from a Filipino trainer (who obviously developed a very strong detestation to him then and there throwing of puzzling and tricking questions during the training) and American mentors. He didn’t intend to stay for long but pecuniary benefits can be very appealing to a newly graduate like him. Following is some of the bluffs and blunders committed on the floor. These are only base from his recollection and so accuracy may not be absolute… but I do hope it will tickle your funny bones… CSR: My name is ROSS. That’s R, double O, S. ROOS. (ROSS, you should know how to spell your name. In fairness pinanindigan nya ang ROOS throughout the call, hahaha) CSR: That’s Jun! Like a month JUNE without an E (I think it’s simpler to just say J-U-N) CALLER: (sobbing) My father died two days ago… CUSTOMER: (in a consoling voice) I am very sorry to hear that. I will be very HAPPY to transfer your call to our claims department. CSR: Sometimes I appear, sometimes you disappear. (referring to the very bad connection) (Power of apparition eh? …  CUSTOMER: My death benefit is bigger than the policy’s cash value. Would I rather die to get the bigger amount? CSR: mmmm…I guess so?! (Go, advise your callers to die!!) CSR: Just mail your payment to ____________, Louisville, KY. CUSTOMER: Will you spell Louisville for me please? CSR: Sure! That’s L as in Little brother, O as in Older brother, U as in Unique brother,…. L as in Lousy brother, E as in Excited brother… that’s 10 brothers in all. Hahahaha CSR: That’s T as in iced Tea! Aren’t you laughing yet? Try the next one, this made my friends rolling on the floor laughing…. After a long pause CUSTOMER: Are you still there? CSR: Yes ma’am! I am still THERE! ….because it was committed by …….yours truly (just the last one). Go, laugh harder, hahaha… 
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sorry to have bored you dear,i shall try harder in the future.they have finally lifted my bann so i will not be paradeing around as a woman any time soon.i'd like to chat with you some day,if that is ok with you.well take care drunkin and hit me up some time.
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by the way sorry i had to imitate a girl,yummi is really me lol
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Huh? what is it Sproket2? Yummi? hhmm.. that rings a bell.. of course I will hit you up one time...and no sweetie... I was ot even bored with anything that involves you... your'e pretty A okay....
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5/24/2005 1:55 am |
dealing with public is frustrating. glad im out of the rat race. c ya, rocky.
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